Return Policy

At Commercial Interiors, your satisfaction is our priority. We want you to love your new office furniture, and we understand that sometimes a return or exchange is necessary. Please review our return policy below to ensure a smooth process.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be made within 30 days of the delivery date.

  • Items must be unused, in their original packaging, and in resalable condition.

  • Returns must include all original hardware, instructions, and accessories.

  • Custom-built, made-to-order, clearance, or final sale items are non-returnable.

2. How to Initiate a Return

To start a return, please contact our customer service team:

3. Return Shipping & Fees

  • Customer is responsible for return shipping costs, unless the item arrived damaged or was incorrect due to our error.

  • Original shipping charges are non-refundable.

  • For large or heavy items, we can assist in coordinating return freight. Return freight fees will be deducted from your refund.

4. Damaged or Defective Items

Please inspect your items upon delivery. If an item arrives damaged or defective:

  • Report the issue to us within 5 business days of delivery.

  • Send clear photos of the damage, including packaging if applicable.

  • We will arrange a replacement, repair, or full refund at no extra cost to you.

5. Refunds

Once we receive and inspect your return, we will issue your refund:

  • Refunds are issued to the original payment method within 5–10 business days.

  • If the return is due to customer preference, a restocking fee of up to 25% may apply.

6. Exchanges

We’re happy to help with exchanges! Please contact us to discuss the best options for swapping your item for another